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Never Run Out of Alix Clo Products

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THE PERKS

10% OFF ANY SUBSCRIPTION ORDER

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  • How Are Alix Clo’s Products unique?
    As our skin ages our skin barrier and lipid barrier become thinner and more vulnerable to the harms of sun, pollution and stress. It’s why many of our products contain 100% oils and butters, or very high oil content, to help restore, protect and nourish more mature and dry skin. Our formulas are made with powerful and pure ingredients, no wasteful fillers, and synthetic fragrances. We source ingredients in their most natural and raw form to maintain the aliveness of the plant.
  • Are your products suitable for all genders and skin types?
    Our products are genderless and ageless. However, we try to customize our products to various skin’s needs, and seasons. The truth is we all skin change throughout our life and may need different solutions based on those needs. While we formulate products to be gentle and non-comedogenic, if you have sensitive and blemished-prone skin we recommend testing the product on your chest area first, before applying to your skin.
  • Are your ingredients organic?
    Our ingredients come from all over the world. We always use the highest quality ingredients we can find, and buy organic ingredients whenever they are available.
  • Are essential oils safe for skin applications?
    Yes. Our formulas use essential oils that yield the most skin benefits with the least amount of sensitization. Based on expert recommendations, our formulas don’t exceed 1% of essential oil for face applications. If you have sensitive skin we recommend testing the product on your chest area first, before applying to your skin.
  • Do you test on animals?
    We don't.
  • What are Alix Clo’s products free from?
    Our products are free from genetically modified ingredients (GMO), sulfates, parabens, silicons, petroleum, synthetic fragrances, and phthalates.
  • How long will my Alix Clo products last?
    Each of our products is labeled with an expiration date. Most of our products are formulated for a 12 months shelf product. Once the product is open we recommend you use it within 6 months. Please take care to store the products in a cool and dry place, out of direct sunlight, this will help to get the most out of your product.
  • Are Alix Clo products vegan?
    All of our products are vegan except the Honor Balm which has a small % of beeswax.
  • Do you offer free shipping?
    We offer free shipping on orders greater than $100
  • Can I change or Cancel and order?
    Once an order is placed it cannot be canceled. Please email us at support@alixclo.com if you have issues and we will help you try to solve them.
  • Can I return or exchange my product if I don’t like it?
    Can I return or exchange my product if I don’t like it? Since we are a small business we do not offer returns or exchanges. However, in the event your product is damaged in transit, or a wrong product has been shipped to you, we will offer a refund. A photo of the product should be sent to support@alixclo.com
  • How can I check on the status of my order?
    You will get an email with an order number and updates as your order is processed and shipped.
  • What shall I do if the order is lost in transit or damaged?
    If your product has been damaged please contact us at support@alixclo.com
  • How soon will I receive my order?
    You can expect to receive your order within 7-15 business days.
  • Will I be charged Sales Tax?
    Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be noted at checkout.
  • Do you have a phone number I can call into?
    It's easiest to reach us by email at support@alixclo.com
  • How do I subscribe?
    1. Click on Product 2. Choose Subscribe and Save 3. Click on "Subscribe Now" button
  • Can I change or cancel and order?
    Yes. You may cancel your subscription at any time. FOLLWO THESE STEPS: 1. Click on your profile picture. 2. Click on "My Subscription" 3. Click "Manage my Subscriptions"
  • Do promo codes apply to subscribe and save?
    Unless noted in the promo, most promo codes will not be valid for subscriptions
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