Privacy Policy

This policy describes the processing of personal data by Alix Clo in connection with how you use and interact with our website www.alixclo.com .

This Privacy Policy should be read in conjunction with the terms that describe the conditions under which you may use this site.

If you have any further complaints or questions about this Privacy Policy, please contact us at  support@alixclo.com .

This document describes:

1. Important information about us

2. Personal Information we collect

3. How we get this information

4. How we use this information

5. How long we store this information

6. With whom do we share this information?

7. To what other location or countries do we transfer this information?

8. How we protect your information

9. Minor Policy

10. Privacy FAQs


 

IMPORTANT INFORMATION ABOUT US

This document sets out information about how we collect and process your personal information when using this site, including information that you provide through this site when you subscribe to our newsletter, or participate in a survey. 

Controller

This Privacy Policy is issued on behalf of Alix Clo, so any use of “Alix Clo”, “we” or “us” in this document refers to Alix Clo.

 

Third Party Links

This site may contain links to third party websites including affiliate website links, plugins and applications. Going through those links may allow those third-party websites to collect data about you.  We are not in control of those websites and are not responsible for their content. When you leave our site, we recommend that you read the privacy policies of sites you visit.

PERSONAL INFORMATION WE COLLECT

Personal information means any kind of information relating to an identified or identifiable natural person.

Because of our wide range of work and for other different reasons, we need to use your personal information. Data collected consists of:

  • Identity and contact information: including name, email address, date of birth, phone number;

  • Preference information: information on the type of beauty products purchased on the website and the type of products of your interest;

  • Financial and transaction data: including bank account information, card number, email address, postal address, phone number, passport information;

  • Technical and Usage Information: Contains information about how visitors use our site.

  • Marketing data- includes the individual's choice to receive marketing material from us, including the consent you have given us;

  • Information used to provide the services: this includes information that the user has provided to us or generated by us while providing the product or service to our customers.

  • We may also record communications if you contact us by email or other means.

 

HOW WE GET THIS INFORMATION

  • We collect this information in a variety of ways, including:

  • Direct Contact: While individuals may provide personal information by contacting us by email, phone or other means, we may collect personal information, such as financial information, from payment providers for processing a transaction. 

  • Our Website: automatically collected information includes your browser type and version, the operating system you use, your IP address, Mac ID, device ID, browser settings, date and time of your interaction.  We use cookies to provide us insights about how to provide you with the best experience on our site when you browse our site. More information about how we use cookies and how we gather information through cookies can be found in our Cookie Policy. However, users can block cookies.

  • Third Party or publicly available sources: We may obtain personal information about you from a variety of third parties and public sources, such as:

  • Technical data from the following parties:

    • Analytics providers such as Google;

    • Advertising networks like Google,

    • Search information providers such as Google.

 

HOW WE USE YOUR PERSONAL INFORMATION

  • We use personal information in a variety of ways, including:

  • Contractual necessity: for fulfilling the contract with you, e.g. you purchase services/products from us;

  • Legitimate Interests: In accordance with our requirements to pursue our legitimate interests such as:

    • Manage and improve accounts registered on the website to enhance the customer experience;

    • Managing and securing registered online accounts; 

    • For monitoring all registered online accounts to investigate and/or report; terrorism, misrepresentation, fraud, and crime;

    • For providing advertisements (via Facebook and Google ads);

    • We may use personal data in case of legal claims against the company, partners and for the purpose of investigation including disclosure of information in case of litigation;

    • Providing customer/user insights based on his/her behavior to drive targeted direct marketing.

    • In communicating with you

    • Investigate any complaints you may have received about our services, website and products.

    • You can get all other information on our legitimate interests by contacting us at support@alixclo.com.

  • For providing services to customers / customers;

  • For recruiting employees and members;

  • For supervising and managing our partners or employees;

  • To promote our products or services;

  • To fulfill our audit or insurance obligations;

  • Legal Compliance: to comply with applicable laws and legal procedures, including legal claims, investigations and litigation;

  • Consent: We send direct marketing messages via SMS/email/phone/online about our beauty products that we believe may be of interest to you. It is only sent if you have provided your personal information during the registration process or through an online account on the website or directly at the office. You can opt out of online marketing messages by clicking on the unsubscribe link in the email sent, update your account preferences on our website, or contact us at our address support@alixclo.com.

WE USE YOUR PERSONAL INFORMATION BASED ON

We will use your personal information on the basis:

1. If it is in our legitimate interests.

2. When it is necessary to comply with a regulatory or legal obligation.

HOW LONG WE KEEP YOUR INFORMATION

We store personal information in accordance with the category of personal information. When determining the retention period, we take into account the purpose for which personal data was collected. For more information, see Privacy FAQs.

 

WITH WHOM WE SHARE YOUR INFORMATION

  • We may share the collected personal information.

    • When outsourcing certain services (for example, photocopying or IT services;

    • With our professional advisors: for example, our bankers, insurers;

    • With regulatory authorities, law enforcement agencies, if mandated by law;

    • With trusted third parties who helps us in operating our site, conducts our business, or provide services to you (if that party maintains the confidentiality of this information);

    • Third party service providers who process personal data on our behalf.

    • Prospective purchasers of all or part of our assets or operations, and professional advisors related to purchases.

  • We do not sell personal data to third parties. Third parties with whom we share your personal information, in order to improve the user experience, are required to use that information in accordance with law and has the responsibility of its security; 

 

WHICH COUNTRIES WE TRANSFER YOUR PERSONAL INFORMATION TO

We do not share your personal information outside of the United States. If we choose to transfer your personal information outside of the United States for any reason in the future, there are procedures in place to ensure that these third parties process your personal data with the same level of security as it was processed inside the United States. We do not sell your information to third parties. If you have any further questions, please contact us at the support@alixclo.com.

 

HOW WE PROTECT YOUR INFORMATION

Fraud Prevention: If you are buying from our website. We can use automated tools as part of counter fraud prevention measures. Your purchase may be denied if your bank rejected your payment or if other factors conclude that the transaction is fraudulent. If you have any questions about this, please contact us at support@alixclo.com.
 

MINORS

We comply with Children's Online Privacy Protection Act 1988 (COPPA) and do not collect information from anyone under the age of 18. Our websites, products and services are intended for people who are 18-year-old or older.

Visitors under the age of 18 are not allowed to subscribe to our services or provide personal information in any form on our website or application. We encourage parents to monitor their children's online activities.

 

PRIVACY FAQS

  • What rights do you have over your personal data?

You have the right to request:

  • Copy of your personal information.

  • to correct your personal information if your personal information is inaccurate, incomplete or outdated.

  • To delete your personal information

  • Stop processing of your personal information (processing will temporarily stop).

2. How long do we keep your information?

We only retain your personal information for as long as necessary for the purposes for which we collect it, including meeting legal, accounting, or reporting requirements.

When we process your personal and transaction data, we do it as long as your account is active and for 7 years thereafter, but not further than that.

If we process your information for marketing purposes, we do so until you ask us to stop it.

 

CONTACT US

If you have any questions about this Privacy Policy, please contact us at support@alixclo.com.


 

COOKIE POLICY

Like most websites, we may use “cookies” or similar technologies. This Cookie Policy describes the use of cookies and similar technologies on the website www.alixclo.com.

When you first visit a website in a certain jurisdiction, you will be notified that cookies and similar technologies are being used. By continuing to browse the site, you confirm that you understand and agree to the use of this technology, as described in this Cookie Policy.

You don’t have to accept cookies and the consent can be revoked at any time. You can reject or limit cookies by changing your browser settings, and you can delete them at any time after they are placed on your device. If you do not accept or delete cookies, parts of the site you open may take longer or may not function as expected.

What is a cookie

Cookies are small files that contain a sequence of characters that can be stored on your computer or mobile device when you visit a website. Cookies allow us to identify your browser when you visit the site again. Cookies may store your preferences and other information, but they cannot read data off your hard drive or read cookies created by other websites.

We may use cookies to provide you with content tailored to your interests. We use the information collected through cookies to statistically analyze the use of our site and to improve and modify our content and other offerings.

How do we use cookies?

The following explains information on how we use the different categories of cookies and the options to manage your settings for the data these technologies collect.

Necessary Cookies: These cookies are used to provide users with services provided through the website, and to use some of its features ,such as login and access to secure areas, providing pop-up notifications, and accepting languages ​​upon from sign up forms. These cookies are essential for the use and navigation of the site. Without them, the main features of our site will not work. These cookies are essential to provide the basic services of our site and cannot be rejected.

Functionality Cookies: These cookies are used to remember certain choices made by the user (e.g. user name, user language or country/region, etc.) and to provide these users with enhanced personalized functionality based on this information.

Performance Analytics cookies: These cookies are used to identify and count the number of visitors to our website, collect statistics about how visitors move around the site (including no. of page views and time spent per page) and conversion tracking. This can improve website performance and improve user experience. For example, these cookies allow users to easily find the information they need.

Advertising Cookies (Ad Cookies): These cookies are used to display advertisements relevant to you.

Cookies used to integrate third party services: These cookies are used to incorporate third party features such as videos, maps or social media plugins into the site.

How to control cookies

Most browsers accept cookies by default. If you wish, you can disable cookies or configure your browser to be notified when a cookie is saved. If you disable cookies or refuse a site's request to set cookies, some parts of this site may not function properly or may not work at all.

For more information on cookies, please visit www.aboutcookies.org.

Contact Us

If you have any questions or concerns, please contact us at support@alixclo.com.